- Title
- Experiences of trust in construction project management: the influence of procurement mechanisms
- Creator
- Strahorn, Scott; Gajendran, Thayaparan; Brewer, Graham
- Relation
- 30th Annual ARCOM Conference. Proccedings of the 30th Annual ARCOM Conference (Portsmouth, UK 01-03 September, 2014) p. 463-472
- Relation
- http://www.arcom.ac.uk/abstracts-results.php?title=Experiences%20of%20trust%20in%20construction&author=&keyword=&sourceID2=on&p=8417#8417
- Publisher
- Association of Researchers in Construction Management (ARCOM)
- Resource Type
- conference paper
- Date
- 2014
- Description
- Trust is a key element in the project manager's toolkit, and fostering trust in a project team is often critical to the project's outcome. Literature suggests that relational procurement mechanisms underpinned by "pain-share/gain-share" principles ought to increase levels of trust between project participants as compared to traditionally procured projects, yet little related research exists. Using "trust as a phenomenon" as the philosophical point of departure the intricacies of trust formation and maintenance are explored in these contexts. A framework of trust-related personal attributes, attitudes and behaviours is used to analyse a series of 15 detailed interviews with multiple representatives from construction and client organisations. Preliminary findings identify: participants' desire for trust in projects; widespread absence of strategies for trust building, maintenance and repair; adversarial dispute resolution as the default; poor project team member selection. Widely valued traits in trading partners include open and honest communication; technical competence; fairness; integrity; honesty, and; benevolence. Where disputation has occurred trust repair skills appear to be rare. Positive pre-existing relationships are reported as the antidote for many project ills. Differences in the perception of trust variables associated with procurement context are identified: superficially surprising and counter-intuitive, they reveal pan-procurement principles for trust-based project success.
- Subject
- relational procurement; transactional procurement; trust; trust repair
- Identifier
- http://hdl.handle.net/1959.13/1293699
- Identifier
- uon:18656
- Identifier
- ISBN:9780955239083
- Language
- eng
- Full Text
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